Popsugar: December 2015 & A Promotion Fail

Okay so I have this love/hate relationship with Popsugar. I love their monthly boxes but I hate the way they treat their existing customers. Popsugar never offers coupons or discounts to existing customers, so cue my excitement when I see an amazing deal from Popsugar posted all over social media and nowhere does it explicitly say “new customers only”. I rejoiced and immediately upped my monthly subscription to a 6 month pre-paid. Guess what happened next? Even though my account had said my December box had shipped I suddenly get another email saying an additional December Popsugar box has shipped. Say What? I email Popsugar frantically thinking this is a mistake because I’ve added on pre-paid months to my sub before and it’s never duplicated a month. Well Popsugar got a lot of people freaking out and when I searched social media, I see that the offer was once again for “new customers only” and would start in the month you purchased rather than just continue your subscription. Cue many, many angry people- particularly those who already had a pre-paid option and would get duplicate boxes for several months. When I logged into my account to make my 6 month purchase it clearly stated my December box had already shipped and nowhere did it say I would receive another December. It simply added “credits” to my account. So I ended up with two of the boxes you are going to see.

Now to add insult to injury, this month I see a charge for Popsugar, why? I checked my account, I have prepaid for months- it lists credits! I contact customer service and according to Popsugar I still had my monthly sub – even though nowhere did it show clearly that I had two subs! Popsugar had updated their account interface awhile back and it just doesn’t clearly show any of this information. How on earth were customers supposed to know that adding on a prepaid option for their existing monthly would create two subscriptions? Particularly when they list “credits” which makes it appear like it’s a credit to your account. Popsugar opted to make an “exception” this time and send me a pre-paid return label so I can get a refund for my duplicate January box. Typically Popsugar only makes “exceptions” when they know they’ve screwed up royally (for reference see the CFDA box fiasco that bordered on fraud). Popsugar is a great box, but every other company – subscription or not, offers specials deals to their longtime customers and Popsugar needs to do the same. They also need to be clearer on their promotions and cleaning up the messes that get made after the smoke clears.

Now sorry for the long rant, let’s get into the box – well boxes, since I got two of everything.
BoxOpen Box

Bracelet
Luv AJ The Rose Gold Ombré Bracelet
(Suggested Retail: $65.00)
Description: “This Must-Have designed ombré bracelet will be an eye-catching addition to your wristwear rotation. The mix of silver, rose gold and gold plating blends effortlessly together for a unique ombré effect.”
Verdict: Hit! & Gift
This was designed for Popsugar, so I linked to a similar bracelet. I love that this included Rose Gold and that it took a standard bracelet and gave it a twist (with the Ombre). I obviously don’t need two of these so I added the extra to someone’s Christmas Gift.

Stow Away
Stowaway Costmetics Créme Lipstick Trio
(Suggested Retail: $30.00)
Description: ”Stowaway Cosmetics’ #rightsize lipstick trio was designed for the girl on the go. Lisa Sugar handpicked these dreamy hues, perfect for holiday parties and small enough to fit in the smallest of clutches.”
Verdict:
Gifts
I think this is a cute addition to a holiday box. They are just the right size to slip into a fancy tiny bag and they offer a nice trio of shades. Unfortunately I have a ton of lipsticks and I’m not much of a party girl, so I’m adding both sets I received to some Christmas gifts.

Stopper
Nima Oberoi Lunares Geo Stopper
(Suggested Retail: $24.00)
Description: ”Wine drinkers will love this exclusive geo stopper. San Francisco designer Nima Oberoi handcrafted this bottle stopper to not tarnish or break, so you can reuse it time and time again.”
Verdict: Okay/Gift
I like that this is another exclusive design for this box, but I find it a bit Meh. I linked to the wine accessories and thought there were a lot more interesting wine toppers available from Nima Oberoi. I opted to keep one for my little cocktail/bar collection and add the other to my gift stash.

Jewelry Box 2Jewelry Box Open
Swing Design Nova Blue Mist Jewelry Box
(Suggested Retail: $36.00)
Description: “If you’re like us, there’s no such thing as too many accessories. This Must Have-exclusive offers a stylish storage solution with its stitched blue leatherette and suede interior, so you can give your jewels a proper home.”
Verdict: Mine, all mine!
I love this box. The shade is a favorite of mine and matches the duvet in my bedroom. I already have a jewelry box, but I kept both of these and put them on the nightstands on either side of my bed. I keep my glasses and lip balms in the one my side and use one on the other side for my boyfriend’s plethora of chargers and cables. This is also another exclusive so I’ve linked to the other boxes Swing Design offers in this fabrication.

DSC_0312
My Cup of Cake Classic Belgian Chocolate
(Suggested Retail: $5.99)
Description: “In just three minutes, satisfy any sweet tooth with this gourmet soufflé. It uses the finest dark, silky Belgian chocolate and all-natural ingredients, so your guests will never know it was sucah a piece of cake!”
Verdict: Hit!
These were tasty and I kept both for myself. (No surprise there).

Glitter TapeGlitter Tape 2
Meri Meri Silver Stars on White Glitter Tape
(Suggested Retail: $4.00)
Description: “When you have the perfect gift, every detail matters. Meri Meri’s festive white glitter tape will add the finishing touch with an added element of sparkle.”
Verdict: Hit
I like to craft and instead of using this really pretty tape for gift wrapping that will just end up in the trash, I’m going to hoard the two rolls for other projects. I didn’t see this particular one on the Meri Meri site so I linked to a similar one.

Special Extras
Labels Labels 2

Tiny Prints Gift Tag Stickers + $20 Promo Card
Description: “These delightful heart gift tag stickers, designed by Lisa Sugar, are such a sweet way to seal your gifts. If you want even more form Tiny Prints, enjoy $20 off your purchase with this card.”
Verdict:
Like
I like that we actually got an item along with the gift card. These labels are simple and not Christmas-y so they can work all year round. I’m going to add them to my wrapping stash

OVERALL:
Popsugar December 2015
Verdict:
Love the Box, Hate the Drama

I paid $42.75 for my monthly box and my extra box ended up costing me about $24.91. The value on this box totaled $164.99. I actually really loved the contents and thankfully I could gift or use the duplicate items. I really really REALLY want Popsugar to step up to the plate and be better with their promotions and their customer service. I’d gladly prepay a year long subscription if they’d offer a decent discount and be transparent in their account management.

What did you think of the December box? Would you want two of them? And if you were one of the unlucky folks who got screwed, confused by the Popsugar promotion, I’d love to hear your thoughts.

THE BACKSTORY
Popsugar is a women’s lifestyle subscription that delivers a monthly box of fun, full-size products hand-selected by Popsugar editors.

In addition to Popsugar’s monthly must have boxes, they have some seasonal special edition boxes that contain uber luxe items.  The price tag on these boxes is higher, but the products you receive are high end.

Popsugar Pricing:
Monthly – $39.95
3 Months – $109.85
6 Months – $214.70
12 Months – $404.40

Coupon Codes:  REFER5 = $5 off site wide
POPSUGAR10 = $10 off a 3 month subscription

Once upon a time, long, long ago, Lisa attended Syracuse University where she studied singing in a giant castle surrounded by ice and snow. After she earned her music degree, she headed to the island of Manhattan, down to the West Village, to a place called the New School. There, she earned another degree in the great art of writing stories for children. She currently works on that same island, in the dungeon of an old building, making up stories while she sorts through endless stacks of papers, just dreaming of working somewhere with windows. She is currently working on several novels and hopes to write her way to that aforementioned windowed place. Her first book, “The Ice Maiden’s Tale,” a fairy tale adventure was released on May 30, 2017 and is up for sale on Amazon. In the meantime, she keeps herself occupied by obsessing over subscription boxes and home renovations.

6 thoughts on “Popsugar: December 2015 & A Promotion Fail

  1. I did the same thing! I was a monthly box subscriber, but when the email with the promotion came out, I cancelled my monthly plan and purchased the 6 month plan. I did all this on the 14th of December. A couple of days later I received an email that says “good news, we will be able to start your new subscriptions with the December box!” I panicked, and submitted a request to customer service asking them not to start my 6 month plan in January (which is when I thought it was going to start since it was already the middle of December). The next day, I received a generic email that they are getting high volume of emails, and they will get back to me as soon as they can. I waited 2 days, and received no response, so I sent a follow up message. I waited another day, and received no response. Then two days after I sent my follow up response, I get a customer service feedback form, asking me to rate my customer service experience. I thought it was joke, because I didn’t receive any response regarding my issue. Coincidentally (or not), the day I received the customer service survey, I got 2 email confirmations that my December box shipped. As I feared, I got two December boxes. I ended up gifting most of the items from one of boxes, so it wasn’t a complete loss, but I was upset by the whole experience, and seriously considering whether to continue with these boxes after the end of my 6 month plan.

    • Their customer service really needs work. I’m still waiting on replacements for broken candlesticks from my Holiday box. They don’t have the same exact ones so they are sending different ones, but it’s taking them an awful long time to send a couple candles.

    • They are great boxes and well worth the cost, so I think the trick is just to not trust any of their promotions until you’ve read all of social media to make sure there isn’t a weird catch. 😉

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